Last Updated: August 11, 2026
At Modoni, we take great care in manufacturing and packaging our resin wall clocks to ensure they reach you safely and in excellent condition. Since our products are handmade and carefully finished, minor variations in colour, texture, patterns, and resin details may occur and are not considered manufacturing defects.
Please read the following Refund and Returns Policy carefully before placing your order.
1. Return Eligibility
We accept returns only in the following situations:
The product was delivered damaged or broken.
You received a wrong product.
The product has a manufacturing defect.
The product received is materially different from the product description or specifications shown on our website.
To be eligible for a return, you must contact us within 48 hours of delivery.
Returns requested solely because you have changed your mind, selected the wrong size/colour, or no longer require the product may not be accepted.
2. Damaged or Broken Products
Our resin wall clocks are carefully packed before dispatch. However, damage may occasionally occur during transportation.
If your clock arrives damaged:
Take clear photographs of the outer packaging before opening it, if possible.
Take clear photographs and/or a video showing the damaged product.
Contact us within 48 hours of delivery.
Provide your order number and the required photographs/videos.
Our team will review the evidence and, where the claim is approved, provide an appropriate resolution such as a replacement or refund.
Failure to report transit damage within the specified period may affect our ability to process the claim.
3. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 48 hours of delivery with:
Order number
Photographs of the product received
Photographs of the packaging and shipping label
After verification, we will arrange a replacement or refund, as applicable.
4. Manufacturing Defects
If your resin wall clock has a genuine manufacturing defect, please contact us as soon as possible after receiving the product.
After inspection and verification, we may offer:
A replacement product; or
A refund, where replacement is not possible.
Minor variations in resin colour, patterns, texture, bubbles, or handcrafted finish are normal characteristics of handmade resin products and are not necessarily considered defects.
5. Non-Returnable Products
The following products generally cannot be returned:
Products damaged after delivery due to improper handling or installation.
Products showing signs of misuse or accidental damage.
Products altered, modified, or repaired by the customer or a third party.
Products returned without prior approval from Modoni.
Customized or personalized products, unless they arrive damaged, defective, or incorrect.
Products returned after the applicable return period.
6. Return Shipping
If the return is approved because the product was damaged in transit, defective, or incorrectly supplied, Modoni will arrange or reimburse the applicable return shipping cost, subject to verification.
For returns arising from reasons not covered by this policy, the customer may be responsible for return shipping charges.
7. Refunds
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the amount will be processed through the original payment method, wherever possible.
The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
Shipping charges may be non-refundable unless the return is due to a damaged, defective, or incorrectly supplied product.
8. Replacement
Where a replacement is approved, we will make reasonable efforts to provide the same product.
If the same product is unavailable, we may offer an alternative resolution, including a refund, subject to the circumstances of the case.
9. Order Cancellation
Orders may be cancelled before they are dispatched, subject to our order-processing status.
Once an order has been manufactured, customized, packed, or dispatched, cancellation may not be possible.
If an order is cancelled and a refund is approved, the applicable refund will be processed through the original payment method, subject to any applicable terms.
10. How to Request a Return or Refund
To request a return, replacement, or refund, please contact our customer support team with:
Your order number
Name used for the order
Date of delivery
Reason for the return/refund request
Clear photographs or video, where applicable
Email: [Your Customer Support Email]
Please do not send any product back without receiving return instructions from our team.
11. Handmade Product Disclaimer
Our resin wall clocks are handmade and may have natural variations in colour, texture, pattern, resin flow, and finishing. These variations make each piece unique and are not considered defects unless they materially affect the product’s functionality or appearance as advertised.
12. Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us through our customer support channel.
Modoni
Website: modoni.in
Email: [Customer Support Email]
Customer Support: [Phone Number]